Guest Services Coordinator (Parks)

City of Arlington

3d•$48,671 - $60,839•Onsite

About The Position

Under general supervision, this role directs and coordinates all customer service-related activities within the facility. The position involves hiring, training, supervising, and evaluating customer service representatives and reservation clerks. Key responsibilities include managing rentals and reservations, providing direct customer service, and developing training programs. The role also requires reporting on program components, collaborating with various stakeholders, performing light facility maintenance, assisting with scholarship and membership programs, and operating as part of the facility management team.

Requirements

Knowledge of modern office methods, practices, and equipment.
Knowledge of facility management to ensure a safe and productive experience for users and customers.
Skill in operating a multi-line telephone.
Knowledge of computer skills to register customers, authorize refunds and account for site revenues.
Knowledge of appropriate interpersonal skills with the public and city staff to maintain positive relations.
Knowledge of maintaining a clean and safe work site.
Knowledge of operating a motorized vehicle as an essential function of the position (Safety Sensitive Position).
Bachelor’s degree in hospitality, recreation management, marketing, or related field.
Two years related experience or any combination of the two.

Nice To Haves

Supervisory experience.
Previous experience in scheduling software.
Previous experience in reservation software.

Responsibilities

Select, hire, train, and evaluate staff that provide customer service to the public.
Oversee the management of rentals and reservations including working with customers.
Provide customer service by registering citizens for activities and receiving money and responding to customer inquiries.
Develop and implement a training and onboarding program for all CSRs and Reservation Clerks in the department.
Use and train on the current reservation software utilized in the department.
Prepare general reports on various program components and customer requests for information.
Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information or facility rental.
Perform facility maintenance such as cleaning up spills and cleaning restrooms and weight room.
Assist with scholarship programs and insurance partners’ memberships.
Operate a multi-line telephone system and take messages for appropriate staff.
Operate as a member of the facility management team.