Guest Services Coordinator |Outpatient Cardiology | Downtown ORL

Orlando Health•Orlando, FL

1d•Onsite

About The Position

Provides guidance to guest, patients, team members and vendors within the medical pavilion. Medical pavilion guest services coordinator will 1) assure patients and family are greeted and provided direction as they enter our facilities; 2) engage the patient at the beginning of their site experience 3) "unite" show seamless coordination and "hand-off" to the practices and ancillary services within the building.

Requirements

High School diploma or equivalent.
Two (2) years of experience in a customer service setting

Responsibilities

Greet scheduled patients and escort or direct them to their respective destinations.
Greet and speak with new walk-in customer, share the pavilion story, and provide collateral.
Greet and track weekly vendors and service provided. Direct them to appropriate destinations. i.e. – UPS, Fed X, Ready Fresh, AVI, Staples.
Greet service providers and escort them to appropriate locations for service. i.e. – Crown Linen, Stericycle, Shred-It, AVI. Anticipate, identify, and address any issues during service.
Greet engineers/contractors and coordinate service/repairs, installation projects or quality assurance reviews. i.e. – general repair, fire extinguisher inspection, DEFIB inspection, ELLiE, HVAC, lawn care, telecom, cable and internet, alarm services, elevator, electric company, pest control, plumbing, engineering.
Greet reps and direct them to the appropriate specialty suite.
Round every morning to suites and other common areas to identify operational, mechanical, or housekeeping concerns.
Report internal and external operational and/or mechanical problems to property manager. Submit work order requests when necessary.
Manage Education Room use and Resource Calendar reservations. Also, when applicable, assist leadership in managing events scheduled in the Education Room.
Serve as pavilion ambassador at external events representing your pavilion.
Collect USPS and distribute to appropriate suites.
Coordinate requests for scheduling meetings in Education Center/Conference Room.
Walk exterior of property once a week to review lawn maintenance, waste service and overall quality of property maintenance.
Provide tours to OH guests interested in learning about the pavilion.
Manage foot traffic to ensure the best possible experience for patients and their guest.
Collaborate with marketing to provide collateral promoting services provided at the pavilion.
Coordinate orientation of new physicians; provide operations support with FOA and MA team members to allow for a seamless transition.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Attends in services/meetings as required.
Completes all mandatory education.
Assume the responsibility for professional growth and development
Other duties as assigned.