Guest Services Coordinator

AccorHotel • Scottsdale, AZ

13h • Onsite

About The Position

At the Fairmont Scottsdale Princess, every guest interaction is an opportunity to create a lasting memory. As a Guest Services Coordinator, you will do more than welcome our guests to the resort– you will be an ambassador for your hotel, your city and our exceptional guest experience.

Requirements

• Strong interpersonal, organizational and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Being able to stand for long periods of time
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.

Responsibilities

• Be the first impression of the hotel! Greet all incoming guests as they arrive to resort to help kick off their stay.
• Communicating directly with Guest Services on who is arriving at the resort to create a seamless arrival experience for the guest
• Proudly be an ambassador of the property and brand, promoting our facilities
• Be knowledgeable with the resort grounds in assisting guests with any information they may need as they arrive
• Consistently offer professional, friendly and engaging service
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K
• Direct Deposit
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed