Guest Services Cashier

Churchill Downs Incorporated • Oxford, ME

8d • Onsite

About The Position

Oxford Casino Hotel is seeking a Guest Services Cashier to join their team. This role is responsible for providing financial and non-cash services to guests and team members in Cage, Sportsbook, and Reward's Club operations. The position emphasizes courteous and accurate service while ensuring the protection of company assets and a positive guest experience.

Requirements

• High school diploma or general education degree (GED) required.
• Knowledge of and proficient in basic mathematics.
• Successfully pass a pre-employment background check.
• Must be able to obtain, and maintain, a Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C).
• Two (2) years of cash handling experience required.
• Two (2) years of guest service experience required.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

Responsibilities

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
• Handles Reward’s Club services including, but not limited to, enrolling new guests into the system, updating guest’s accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Reward’s Club account, and documenting guest concerns brought to their attention.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Reconcile their cash drawer at the end of their shift.
• Establish and maintain professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
• Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs any reasonable, temporary assigned job duties outside of the position’s job description, where, in management’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED