Guest Services Captain (Host Lead)
About The Position
For 52 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history. As part of the Guest Services team, the Guest Services Captain is responsible for warmly welcoming guests, addressing inquiries, ensuring a seamless arrival experience, troubleshooting issues, and supporting as well as coaching staff to uphold exceptional guest satisfaction throughout their visit.
Requirements
- 18+ years of age
- Minimum 1+ year of supervisory experience or a similar role
- Strong interpersonal and communication skills
- Passionate about serving others
- Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience
- Able to communicate effectively in English
- Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays
Nice To Haves
- Bilingual in Spanish
Responsibilities
- Follow established steps of service to oversee host operations
- Able to work independently while maintaining clear communication and collaborating effectively with team members
- Welcome and engage with all guests to create a memorable experience
- Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations
- Maintain communication with the Guest Services team and Front of House Manager
- Ensure host stand is stocked with menus and any necessary materials
- Assist with Premium and special guest accommodations
- Actively assist hourly team members throughout the shift and coach them to ensure the highest level of guest experience and adherence to service standards
- May assist the department manager with select tasks related to onboarding and training hourly team members
- Perform the duties of a Table Assistant and Guest Services Attendant as needed to facilitate the guest experience
- Perform other duties or tasks as assigned by any manager or Food & Beverage Director based on business needs
Benefits
- Great earning potential
- Affordable medical insurance available
- Employer-sponsored dental and vision
- Paid vacation and sick time
- Exclusive employee discounts at our Mercado store
- Career growth opportunities
- Employee family meal
- medical, dental, and vision insurance for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
