Guest Services Attendant

AccorHotel • San Diego, CA

6d • Onsite

About The Position

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison. Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Guest Service Attendant.

Requirements

• Previous customer related experience an asset.
• Excellent communication skills and a professional presentation.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• High School graduate or equivalent is preferred.
• Previous experience a plus.
• Must have ability to communicate well both verbally and written.
• Reading and counting is essential.
• Must have a valid California license and clean driving record.
• Excellent communication and guest service skills.
• Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions.
• An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.
• Frequent standing and walking throughout the shift.
• Frequent lifting, carrying, pushing, pulling, and handling guest luggage and personal belongings.
• Ability to lift and transport up to 50 pounds regularly.
• Frequent entering and exiting vehicles throughout the shift.
• Occasional kneeling, bending, crouching, and reaching.
• Ability to safely operate vehicles for extended periods.
• Occasional ascending or descending stairs, ramps, and curbs.
• Ability to work outdoors in varying weather conditions.
• Applicants must be legally eligible to work the United States.

Nice To Haves

• Previous experience a plus.

Responsibilities

• Assisting all guests they come in contact with on the front drive.
• Assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed.
• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel.
• Consistently offer professional, friendly and engaging service.
• Ensure the timely and efficient transfer of luggage to and from the guest’s room.
• To ensure the guest is familiar with their room upon arrival i.e. temperature control.
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests.
• Assist with luggage for arriving and departing guests as needed.
• Ensure all guests arriving by vehicle on the front drive or departing from the main building are assisted.
• Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
• Provide a safe environment for themselves and to their coworkers.

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts
• Complimentary Meals
• Complimentary on-site parking
• Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays
• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED