Guest Services Attendant

City of Golden•Golden, CO

6d•Onsite

About The Position

We are currently recruiting qualified applicants for the Guest Services Attendant position. Come and see why the City of Golden is the place you want to be! Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play. The City of Golden has over 500 employees serving the community in parks and recreation, public works, public safety, and administration. The City offers a wide array of benefits and perks designed to enhance the work and wellness experience our employees enjoy today and into the future. To ensure quality service to all guests by leading front line efforts in front desk operations, facility safety, room setups and building cleanliness. Serve as primary lead for front desk and building operations as assigned by supervisor. May be responsible for opening or closing the facility.

Requirements

Must be at least 18 years of age by date of hire.
High school diploma or general education diploma (GED); one year of customer service experience required.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Excellent customer service, conflict resolution and interpersonal skills.
Excellent verbal communication skills.
Ability to use tact when enforcing Center policies.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Prior cash handling experience preferred.
Experience working with populations of all ages at a recreation facility preferred.
Knowledge of RecTrac software or similar recreation software desired.
CPR, First Aid and AED certification desired or ability to obtain within 90 days of hire.

Responsibilities

Handle monetary transactions including daily admissions, memberships, punch cards, merchandise sales and class registrations.
Close out and balance cash drawers at shift end.
Answer phones; provide information and respond to a variety of questions.
Provide essential information to effectively market the Golden Community Center’s attributes such as facility memberships, classes, and rentals.
Rent and check-out equipment.
Rent out facility rooms as needed and enter data into computer.
Sell annual memberships including the completion and explanation of monthly withdrawal contracts.
Support guest and staff safety by ensuring guests are complying with center policies and procedures throughout the day.
Respond appropriately to any medical or facility emergencies in accordance to the facility Emergency Action Plan.
Perform routine light custodial duties as needed including but not limited to vacuuming and cleaning spills, disinfecting equipment and high touch surfaces, and cleaning tables, chairs and countertops.
Occasionally assist with set up or tear down of tables, chairs and/or audio-visual equipment for internal or external users as needed.
General administrative duties to include light typing, reports and data entry.
Supervise the facility early mornings, evenings and weekends as needed.
Conduct routine Community Center inspections for cleanliness, safety hazards and report any vandalism.
Make suggestions for improvements as appropriate.
Serve as a lead for facility operations in absence of Full-time staff.
Responsibilities include training, monitoring staff professionalism, uniforms and attendance.
May provide feedback on staff performance to supervisor.
Other duties as assigned.