Guest Services Attendant

Vail Resorts • Park City, UT

2d • Onsite

About The Position

Mountain Hosts serve as the welcoming ambassadors of Park City Resort, providing guests with clear, accurate, and engaging information throughout their visit. They set the benchmark for exceptional guest communication—from the moment guests arrive in the plaza, through their on‑mountain experience, and as they conclude their day and depart the resort. Mountain Hosts are resort experts who deliver high‑quality interactions that elevate the guest experience in every environment, including the plaza, trail map areas, lift mazes, and during operational impact events. Their presence ensures guests feel supported, informed, and valued at every stage of their visit. This is an on‑mountain, guest‑facing position.

Requirements

• Ability to work outdoors in all weather conditions for long periods of time.
• Ability to ski/snowboard throughout the day.
• Intermediate or better skier/snowboarder (ungroomed blues)
• Must be able to communicate fluently in English
• Strong communication skills
• Positive and enthusiastic attitude
• Must be willing to work weekends/Holidays

Nice To Haves

• Knowledge of Park City Resort and local area preferred.

Responsibilities

• Greet and engage guests on the Mountain, in Base Areas, Lift lines and at the Maps to provide exceptional guest service.
• Be knowledgeable on all information about the Resort, what we offer, where to find things, how to get there, programs, and services.
• Provide a presence at on-mountain map locations to provide guests with information related to grooming, open/closed trails, weather forecasts, and lift status.
• Provide tailored recommendations on terrain, ski routes, and dining options based on each guest’s stated interests.
• Perform Lift Line coordination in mazes and manage guest flow calmy and efficiently
• Ski/ride from station to station proactively looking for guests who need assistance, information, or help.
• Coordinate with other departments to provide communication to guests during
• Assist Marketing and Events with special projects.
• Assist other departments in executing exceptional guest service.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed