Guest Services Associate

Hulsing Enterprises • Kansas City, MO

12d • Onsite

About The Position

The Best Western Plus Sports Complex is seeking a motivated, reliable, and welcoming Guest Service Agent to join our front desk team! As the face of our hotel, you will play a key role in creating exceptional experiences for our guests from arrival to departure. If you thrive in a fast-paced environment, love interacting with people, and take pride in delivering top-tier customer service, we want to hear from you!

Requirements

• Previous experience in customer service, hospitality, or front desk operations preferred (hotel experience is a plus!).
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency with computers and property management systems (PMS).
• Ability to multitask, stay organized, and handle guest requests with grace under pressure.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greeting arriving, departing, and in-house guests with a friendly, professional demeanor and ensuring a smooth check-in/check-out process.
• Take accurate room reservations, answer phone calls, and respond to guest inquiries promptly and professionally.
• Serve as a knowledgeable local guide by providing advice on transportation, local restaurants, and sports complex events. Explain all hotel amenities clearly at check-in.
• Monitor, log, and fulfill special guest requests, VIP preferences, messages, packages, and mail in a timely manner.
• Efficiently operate the front desk computer system to process guest payments, post charges, and manage bookings accurately.
• Stay informed on current rate packages, hotel promotions, group bookings, and restricted/blackout dates.
• Complete all assigned tasks on the shift checklist in a timely and efficient manner while adhering to brand standards and company policies.
• Perform other duties as assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed