Guest Services Associate - HRC
The Southern Baptist Theological Seminary•Louisville, KY
•Onsite
About The Position
The purpose of this position is to manage the desk in the Health and Recreation Center (HRC), to provide knowledgeable and friendly customer service, and to serve the seminary community by providing education, programming, and facilities that encourage and assist community members and their families in developing and maintaining healthy lifestyles.
Requirements
- High school diploma
- Strong interpersonal skills
- Attention to detail
- Excellent communication skills
- Problem-solving skills
- Phone etiquette
- Attend all scheduled shifts, mandatory staff training, various events, monthly meetings, locker clean out, and First Aid/AED training.
- Will be required to work one Fall Festival shift, as well as attend clean-up after the event
Nice To Haves
- Previous experience is preferred.
Responsibilities
- Greet HRC patrons.
- Check SBTS ID cards and guest passes and permit entry as appropriate.
- Maintain a clean, organized, and professional-looking front desk area.
- Have functional knowledge of all upcoming HRC event details and HRC programs.
- Check in/out equipment.
- Keep all equipment sanitary and organized in storage closets.
- Provide information and assistance to patrons as requested.
- Interpret and enforce policies and procedures for patrons.
- Open and close the facility as assigned.
- Report maintenance needs to the Coordinator of GSA.
- Participate as a staff member in designing, promoting, and planning programs.
- Assist patrons with locker and towel services registration.
- Complete daily duties assigned by the Coordinator of GSA.
- Have functional knowledge of the ID system (i.e., procedures and equipment).
- Attend all scheduled shifts, mandatory staff training, various events, monthly meetings, locker clean-out, and First Aid/AED training.
- Work one Fall Festival shift and attend clean-up after the event.
- Assist patrons in registering for events, services, or programs.
- Answer and transfer phone calls.
- Take detailed written messages.
- Maintain excellent communication through verbal interaction, the Communications Log, and the Front Desk Daily Journal.
- Oversee that all forms are filled out legibly, correctly, and completely.
- Assist Coordinator of GSA and Director of HRC as needed.
- Perform other duties as may be assigned by the Coordinator of GSA.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
