Guest Services Associate, Ventura, Ca

National Health Foundation • Ventura, CA

1d • Onsite

About The Position

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Requirements

• High School Diploma or equivalent required.
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Nice To Haves

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).

Responsibilities

• Ensure safety and security of recuperative care facility.
• Conduct daily facility and equipment inspections.
• Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
• Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with our guests, when applicable.
• Build rapport and trust with our guests through constant engagement and checking in.
• Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check ins.
• Assist management in accurately maintaining bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
• Must model and project a positive professional image and adhere to the organization dress code.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

Benefits

• Addressing the social determinants of health using several research-proven strategies.
• Targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities.
• Housing, with a focus on providing shelter and care for individuals who have been released from the hospital.
• The Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community.
• Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED