Guest Services Associate - Crowne Plaza Asheville
About The Position
The Guest Services Associate at Crowne Plaza Asheville is responsible for greeting guests, managing check-ins and check-outs, and providing information and services in a professional and courteous manner. This role involves maintaining a friendly demeanor, handling reservations, monitoring guest requests, and efficiently operating the front desk computer system. The associate will also manage messages, packages, mail, and be knowledgeable about current promotions and in-house groups. Processing guest payments, offering advice on local transport and restaurants, explaining hotel amenities, and completing shift duties are key aspects of the position. Adherence to brand standards and company policies is required, along with performing other assigned duties.
Requirements
- High School Education and relevant hotel experience
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Administer check-ins and check-outs.
- Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Maintain a friendly and warm demeanor at all times.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Be aware of all rate packages and promotions currently in effect.
- Be familiar with all in-house groups.
- Be aware of all black out and restricted dates.
- Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Process guest payments.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Explain all amenities to guests at check-in.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Answer all guest inquiries in a timely and professional nature.
- Adhere to Brand standards and company policies.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
