Guest Services Associate

Emory Healthcare•Atlanta, GA

12d•$19 - $23•Onsite

About The Position

The Guest Services Associate II ensures a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times. Must have an Associate Degree or healthcare experience, as well as handling de-escalations and irate guests and/or patients at time.

Requirements

3 years experience in customer service and/or healthcare environment.
Experience working directly with patients and clinical teams.
Demonstrated proficiency in computer programs such as customer databases, Microsoft Office, scheduling and/or reservation systems.
Demonstrated conflict management and problem solving skills.
Telecommunication skills and proficiency using multi-line phone and cell phone.

Nice To Haves

Associate Degree or direct healthcare experience considered.

Responsibilities

Provides wayfinding assistance, communicates services and promptly responds to inquiries.
Provides helpful, safe and supportive experience for all people entering the facility.
Oversees entrances, arrivals at procedural areas, maintains designated areas and equipment (wheelchairs, PPE stations) and addresses customer service issues.
Partners and supports clinical teams with efficient and safe patient flow, visitation and customer service.
Responsible for providing a culture of excellence as well as culturally appropriate, compassionate care.
Collaborates with team members to achieve patient experience goals and operational and strategic initiatives.