Guest Services Associate (Club) - Asheville Racquet Club South

Hulsing Enterprises • Asheville, NC

12h

About The Position

The Guest Services Associate serves as the first and last point of contact for members and guests at the main entrance front desk. The role requires a friendly, perceptive, disciplined, and customer-oriented approach, with the ability to multitask in a fast-paced environment and work both independently and as part of a team. The associate helps create a welcoming, family-like atmosphere and is often the primary source of information for members and guests.

Requirements

• Friendly and easy-going personality; perceptive and disciplined.
• Ability to multitask proficiently in a fast-paced environment.
• Ability to work independently and in a team setting.
• Customer-oriented approach.
• Weekend availability is required.

Responsibilities

• Keep the front desk tidy and presentable, with necessary materials such as schedules, brochures, and towels.
• Greet and welcome members and guests, and offer farewell greetings as they leave.
• Answer questions about on-property events, schedules, reservations, and other information.
• Answer incoming calls and redirect them when necessary.
• Complete the shift checklist and regularly check company email.
• Multitask across front desk duties, including greeting guests, handling laundry, answering phones, making reservations, and processing point-of-sale transactions.
• Make reservations for lap swimming and indoor and outdoor tennis.
• Check members and guests out for golf.
• Register members for clinics, fitness events, swimming lessons, and swim team.
• Retain and provide information about member and non-member rates, policies, events, fees, and other relevant details.

Benefits

• Free individual Silver membership covering gym, group fitness, yoga, and spin.
• Discounted-rate upgrades to Gold or Platinum membership or discounted family membership additions.
• 20% discount on apparel, snacks, and drinks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed