Associé(e) des services aux invités | Guest Services Associate

MasterBUILT Hotels Ltd. • Val-d'Or, QC

4d • Onsite

About The Position

MasterBUILT Hotels develops, builds, manages, and invests in limited-service hotels across Canada. MasterBUILT is synonymous with hospitality and is building the most hotels of any company in North America. A recipient of the Gold Class award from Canada’s Best Managed Companies, MasterBUILT invests in developing talented people with a genuine passion for producing remarkable results and an effective desire for growth and learning.

Microtel Inn & Suites by Wyndham is a new construction brand in the hospitality space. As part of the Wyndham Hotels family, Microtel has earned the JD Power & Associates Award for superior customer satisfaction in its market segment for 18 of the last 19 years – a record in any industry – and has also been ranked #1 in its category for REVPAR Penetration in the USA (Source: STR statistics).

In Canada, Microtel is the fastest-growing new construction brand in the country with plans to add 40 new hotels by 2025. Microtel’s rapid development is supported by MasterBUILT Hotels’ commitment to develop at least 75 Microtels by 2036.

NEW OPPORTUNITY:
GUEST SERVICES ASSOCIATE
Microtel Val-d'Or, QC

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.

Requirements

• 1-2 years of experience in a customer service-oriented role.
• Familiar with general office equipment such as photocopiers, scanners etc.
• Ability to demonstrate being a team player.
• Excellent communication and interpersonal skills.
• A fun, positive attitude with a sense of humour.
• A High School Diploma or GED required.
• Legal entitlement to work in Canada is required.

Nice To Haves

• Previous hospitality experience an asset.

Responsibilities

• Perform check-ins and checkouts, paying special attention to accuracy and detail.
• Ensure each guest has received exceptional service.
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately.
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up.
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines.
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing.
• Maintain cleanliness of workspace.
• Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash.

Benefits

• A compensation package that provides incentives and rewards performance.
• A flexible benefits package that supports various personal/family situations and work environments.
• A rewarding corporate culture that fosters a positive team and family spirit.
• A cooperative management team that is strategic and forward thinking.
• A fast paced environment with opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED