Guest Services Associate - Margaritaville Vacation Club by Wyndham Resort

Travel + Leisure Co.•Saint Thomas, ND

5d•Onsite

About The Position

The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned.

Requirements

Ensuring that all Owners and Guests receive efficient and courteous service
Making them feel welcome during their entire stay through a proactive and positive attitude
Proper telephone etiquette

Responsibilities

Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.
Directs owner and guest requests to correct department.
Responds courteously, efficiently and professionally to guest service requests.
Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail correspondence
Greet, register, establish necessary credit for and issue keys appropriately to guests.
Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
Communicate with other departments as needed via telephone and two-way radio.
Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
Balance all cash receipts and work performed during shift and performs a bucket check on shift.
Distributes guest and staff mail and messages as necessary.
Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.