Guest Services Associate - Four Points by Sheraton Kansas City Airport
About The Position
The Guest Services Associate will greet guests upon arrival and make them feel welcome. This role involves administering check-ins and check-outs, and responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. The position requires maintaining a friendly and warm demeanor at all times, obtaining all necessary information when taking room reservations, and monitoring all V.I.P. and special guest requests. A key responsibility is to fully comprehend and execute all relevant phases of the front desk computer system, and to ensure the logging and delivery of all messages, packages, and mail in a timely and professional manner. The associate must be aware of all rate packages and promotions currently in effect, be familiar with all in-house groups, and be aware of all blackout and restricted dates. Ensuring that all guests are checked in/out in a friendly, efficient, and courteous manner, processing guest payments, and serving as a source of information to guests on various matters such as transport and restaurant advice are also essential. Explaining all amenities to guests at check-in and performing all tasks and duties on the shift checklist in a timely and efficient manner are required. Answering all guest inquiries in a timely and professional nature and adhering to Brand standards and company policies are also part of the role. Other duties as assigned will be performed.
Requirements
- High School Education and relevant hotel experience
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Administer check-ins and check-outs.
- Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Maintain a friendly and warm demeanor at all times.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Be aware of all rate packages and promotions currently in effect.
- Be familiar with all in-house groups.
- Be aware of all black out and restricted dates.
- Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Process guest payments.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Explain all amenities to guests at check-in.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Answer all guest inquiries in a timely and professional nature.
- Adhere to Brand standards and company policies.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
