Guest Services Associate PRN
About The Position
As a Guest Services Associate, you will serve as the first point of contact for patients, visitors, and team members, ensuring a welcoming, safe, and supportive hospital environment. You will be responsible for greeting individuals, assessing their needs, providing directions, answering questions, and resolving concerns. This role also involves escorting guests, transporting them via wheelchair when necessary, and ensuring transportation equipment is maintained. Additionally, you will provide information about appointments, locations, and hospital services, acting as a liaison between guests and departments. You will also ensure visitors comply with hospital policies, coordinate lost and found items, and maintain a clean and organized lobby. Screening patients, visitors, and team members for symptoms and responding to safety concerns are also key responsibilities. Professional development through ongoing training and maintaining knowledge of hospital systems is expected.
Requirements
- High School diploma or equivalent
- Minimum of 2 years of hospital experience in a high-contact customer service setting OR 2 years of comparable customer service experience
- Strong customer service and interpersonal skills
- Excellent communication and problem-solving abilities
- Basic computer and keyboarding skills
- Experience with multi-line phone systems and basic office equipment
- Ability to remain calm and professional in fast-paced or stressful situations
- Strong organizational skills and attention to detail
- Ability to stand, walk, and move throughout the facility for extended periods
- Ability to push, pull, and transport wheelchairs or equipment
- Ability to lift up to 25 pounds occasionally
- Ability to respond quickly to alarms, urgent situations, and guest needs
- Must maintain a professional appearance and demeanor at all times
Nice To Haves
- Knowledge of medical terminology
- Bilingual Spanish skills preferred
Responsibilities
- Greet patients, visitors, and staff in the hospital Main Lobby following Guest Services standards.
- Assess immediate needs and provide directions or arrange transportation.
- Notify departments or care teams of guest arrivals when appropriate.
- Answer questions and resolve concerns independently or with supervisor support.
- Provide escort services throughout the facility, including transporting guests via wheelchair or other assistive devices.
- Ensure transportation equipment is readily available and maintained.
- Deliver items such as mail, flowers, supplies, and documents across departments.
- Provide information regarding appointments, locations, visiting hours, and hospital services.
- Assist with directions to departments, patient rooms, Emergency Department, and other key areas.
- Serve as a liaison between guests and departments, coordinating needs with internal and external resources.
- Communicate guest concerns, suggestions, or issues to appropriate departments.
- Ensure visitors comply with hospital policies (e.g., ID badges, visitation, pet visitation guidelines).
- Coordinate lost and found items with Patient Relations and Security.
- Support volunteer activities as needed.
- Maintain a clean, organized, and welcoming lobby and entry environment.
- Conduct symptom screening for patients, visitors, and team members entering the facility.
- Follow all screening protocols, policies, and procedures.
- Maintain cleanliness and organization of screening areas.
- Respond appropriately to safety concerns and notify Security when needed.
- Maintain knowledge of hospital departments, personnel, and processes.
- Participate in ongoing training and education to support service excellence.
- Develop competency in hospital systems and communication tools.
Benefits
- Paid Time Off programs
- medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
