Guest Services Associate
Emory Healthcare•Atlanta, GA
•Onsite
About The Position
The Guest Services Associate II ensures a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times.
Requirements
- 3 years experience in customer service and/or healthcare environment.
- Experience working directly with patients and clinical teams.
- Demonstrated proficiency in computer programs such as customer databases, Microsoft Office, scheduling and/or reservation systems.
- Demonstrated conflict management and problem solving skills.
- Telecommunication skills and proficiency using multi-line phone and cell phone.
Responsibilities
- Provides wayfinding assistance, communicates services and promptly responds to inquiries.
- Provides helpful, safe and supportive experience for all people entering the facility.
- Oversees entrances, arrivals at procedural areas, maintains designated areas and equipment (wheelchairs, PPE stations) and addresses customer service issues.
- Partners and supports clinical teams with efficient and safe patient flow, visitation and customer service.
- Responsible for providing a culture of excellence as well as culturally appropriate, compassionate care.
- Collaborates with team members to achieve patient experience goals and operational and strategic initiatives.
Benefits
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, leadership programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
