Guest Services Associate

Garnet Health • Mechanicstown, NY

1d • Onsite

About The Position

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Guest Services Associate on our Guest Services team at/in Garnet Health Medical Center Middletown.

Requirements

• High School Diploma.
• Exceptional Customer Service skills.
• Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks.
• Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment.
• Can withstand long periods of sitting, standing and/or constant walking.
• Ability to lift 10 lbs.
• Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks.
• Possesses critical thinking, analytical skills and flexibility.
• Ability to multi-task.
• Required detailed attention to work in an environment where interruptions cannot be controlled.
• Demonstrates sensitivity to customer needs and expectations.

Nice To Haves

• Minimum of three (3) years customer service experience working with the public preferred.

Responsibilities

• Responsible for the smooth operation of the main reception desks ensuring the highest level of service excellence and safety.
• Ensures that all visitors receive a pass generated from the Visitor Management System (VMS).
• Ensures that visitor guidelines and restrictions are adhered to.
• Assists visitors with HIM and financial assistance requests.
• Assists with virtual/zoom to connect patients and families when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED