Guest Services Associate - Branson Meadow Resort

Travel + Leisure Co.

1d•Onsite

About The Position

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will be key to creating memorable experiences for our guests. You will be the first point of contact for many guests, assisting them with check-in, providing information, and ensuring their stay is comfortable and enjoyable. This role involves handling various guest requests, processing transactions, and maintaining a high level of professionalism and hospitality.

Requirements

Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.

Responsibilities

Provide warm welcomes to guests from around the world.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Process cash and credit card transactions strictly following established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.