Guest Services Associate / Night Auditor

MasterBUILT Hotels Ltd. • Estevan, SK

2d • Onsite

About The Position

The Guest Services Associate / Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. He/she must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.

Requirements

• 1-2 years of experience in a customer service-oriented role
• Familiar with general office equipment such as photocopiers, scanners etc.
• Ability to demonstrate being a team player
• Excellent communication and interpersonal skills
• A fun, positive attitude with a sense of humour
• Legal entitlement to work in Canada is required.

Nice To Haves

• Previous hospitality experience an asset

Responsibilities

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Maintain cleanliness of workspace
• Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service

Benefits

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED