Guest Services Associate/Line Manager - Multiple Hires

Goodwill of Colorado • Denver, CO

7h • Onsite

About The Position

Goodwill Staffing is seeking an Airport Passenger Flow Attendant who excels at providing outstanding customer service. In this role, you’ll keep lines moving efficiently—always with a friendly attitude and, when needed, a confident and assertive voice. Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork. Goodwill Staffing's client is located at the heartbeat of Denver – Denver International Airport (DEN). They support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN. We work to welcomes travelers and their loved ones, explaining the Queue or “Line process.” Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.

Requirements

• A High School diploma or equivalency is required.
• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.
• Must be at least 21 years of age.
• Must be able to pass a background check to pass the airport badging process.
• Must be able to lift 50 lbs.
• Must be on your feet for 8 hours a day.
• Expect walking 15,000 steps/day.
• Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through TSA to Gates.
• Expect a lot of questions and answering the same questions over and over like “Where is the bathroom?”
• Fast paced environment.
• Multitasking.
• Communication by walkie talkie the incumbent must be able to take direction and communicate with device.
• In accordance with the CLIENT’S security and background requirements, the incumbent must pass a thorough background check per the CLIENT’s contract. This may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLLENT to ensure security compliance.

Responsibilities

• Provide wayfinding and customer services to the general public (restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
• Follow established post orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees