Guest Services Associate I

Seattle's Union Gospel Mission•Seattle, WA

9d•$21 - $26

About The Position

As a Guest Services Associate I, you will collaborate with a staff team to help create a safe, healing welcome center environment for Program Ministries in a Christian residential program. This position is a part of a team to provide information, referrals, and support services for our Ministries guests. They are responsible for providing leadership for the guests, overseeing volunteers and activities, maintaining the facility’s safety and cleanliness. Scheduled: Wednesday - Sunday 6:30AM - 3:30 PM. Pay Range: $20.51 - $26.16 Target starting pay: $21.68 per hour How you will serve Help maintain a positive, pleasant, and Christian atmosphere while participating in its grace-based ministry. Oversee safety and cleanliness of facility on shift, including bed checks and floor checks. Uphold the guidelines of the Mission, confronting guests and leading them to self-evaluations when necessary. Daily compiles a thorough record of the events on your shift in staff log. Daily communication with other staff via email. Take calls for people looking to get into one of our programs; provide resources when necessary. Complete data entry and documents assigned by your supervisor. Help coordinate support groups and/or classes. Assist with holiday event preparation and coordination. Perform janitorial and maintenance duties as needed. Keep all restrooms stocked with supplies. Perform Urine Analyses and Breathalyzers when needed. Medication observation. Keep donations organized and put away. Monitor incoming people, assisting and directing visitors and guests. Manage office telephones, recording and organizing messages. Assist with administrative tasks. Make keys for the rooms as needed. Attend and participate in all Mission, Division and Department meetings and training, as required. Any other job-related duties as assigned by supervisor.

Requirements

Acknowledge and sign the Mission's Statement of Faith (see below)
High school diploma or equivalent required.
1 year’s customer service experience required.
Microsoft Office Skills required.

Nice To Haves

1 year working in a social services environment preferred.

Responsibilities

Help maintain a positive, pleasant, and Christian atmosphere while participating in its grace-based ministry.
Oversee safety and cleanliness of facility on shift, including bed checks and floor checks.
Uphold the guidelines of the Mission, confronting guests and leading them to self-evaluations when necessary.
Daily compiles a thorough record of the events on your shift in staff log.
Daily communication with other staff via email.
Take calls for people looking to get into one of our programs; provide resources when necessary.
Complete data entry and documents assigned by your supervisor.
Help coordinate support groups and/or classes.
Assist with holiday event preparation and coordination.
Perform janitorial and maintenance duties as needed.
Keep all restrooms stocked with supplies.
Perform Urine Analyses and Breathalyzers when needed.
Medication observation.
Keep donations organized and put away.
Monitor incoming people, assisting and directing visitors and guests.
Manage office telephones, recording and organizing messages.
Assist with administrative tasks.
Make keys for the rooms as needed.
Attend and participate in all Mission, Division and Department meetings and training, as required.
Any other job-related duties as assigned by supervisor.

Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:
Medical / Dental / Vision
Basic Life Plan – 100% company paid
Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance
EAP and 24/7 Virtual Mental Health – 100% company paid
4 weeks of paid vacation (accrued)
Accrued paid sick time
11 paid holidays + 1 Floating Holiday Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program