Guest Services Assistant - FLEX

Vanderbilt University • Nashville, TN

6h • Onsite

About The Position

The Part-Time Guest Services Assistant is a member of the Blair School of Music Presenting Services team at Vanderbilt University and serves as a key individual contributor supporting front-of-house operations and guest services. This position serves as the face of the organization by creating a welcoming environment for patrons, providing exceptional customer service, and contributing to the successful execution of performances and special events. This position is a Vanderbilt “Flex” position that will offer work on a flexible scheduling basis, as needed, and is not eligible for benefits.

Requirements

• Previous experience in customer service or hospitality is required.
• Strong customer service orientation is required.
• Dependability and punctuality are required.
• Flexibility to work evenings, weekends, and holidays as needed is required.
• Excellent interpersonal communication skills are required.
• Ability to multitask in a fast-paced environment is required.
• Basic math and computer skills are required.

Responsibilities

• Oversees front-of-house event operations, including preparing performance spaces, conducting pre-event staff briefings, assigning event staff responsibilities, monitoring event activities, documenting event outcomes, ensuring staff are properly released at the conclusion of events, and securing venue spaces.
• Assists with venue operations by supporting event setup and teardown, monitoring lobby and audience areas during events, maintaining the appearance and readiness of public spaces, and performing related operational duties as assigned.
• Collaborates with front-of-house staff, event clients, security personnel, and venue management to ensure seamless event execution, effective communication, and a positive guest experience.
• Ensures accessibility and inclusive guest experience by providing assistance and accommodations to patrons with disabilities in accordance with venue policies and applicable accessibility standards.
• Provides usher and guest services by greeting patrons, verifying event admission, directing guests to seating, managing audience flow, and ensuring compliance with venue policies and safety procedures.
• Provides exceptional customer service by serving as a knowledgeable point of contact for patrons, responding to questions, resolving concerns, and addressing guest issues in a professional, courteous, and timely manner.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED