Guest Services Assistant - Full-time

The Arizona-Sonora Desert Museum•Tucson, AZ

5d•$17•Onsite

About The Position

Join the Adventure at the Arizona-Sonora Desert Museum! Are you a people-person with a passion for animals? Join our Guest Services team and be the welcoming face that helps make every visit to the Arizona-Sonora Desert Museum an unforgettable experience! We are seeking enthusiastic, customer service-oriented individuals with six months to one year of cash-handling and computer experience. Familiarity with the Desert Museum is a plus. Applicants should be available to work peak visitation days, which include weekends, holidays, and occasional evenings, as needed. Application review will begin immediately and will continue until the position is filled. Be prepared to include at least two professional references while applying. Please understand that if offered a position, you will be required to successfully complete a criminal background check and pre-employment drug screen as a final condition of employment. Applicants must be at least 18 years of age. The Guest Services Assistant provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs.

Requirements

High school diploma or general education degree (GED) and six months to one year related experience and/or training or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively communicate with the general public using guest friendly language.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with challenges involving a few concrete variables in standardized situations.
General knowledge of CRM systems or the ability to learn and develop functional use of systems.
Flexibility and adaptability.
Ability to work weekends, holidays, and occasional evenings.
The ability to communicate effectively with the general public.
The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.
The ability to spend extended periods of time sitting.
The ability to safely traverse through an unpaved natural environment.
Ability to withstand extended periods exposed to the adverse weather conditions typical of southern Arizona.
Must be able to perform all essential job functions unaided or with reasonable accommodation.

Nice To Haves

Familiarity with the Desert Museum is a plus.

Responsibilities

Creates outstanding guest interactions with a guest-friendly, professional demeanor.
Processes sales transactions including admission, membership, donations, and other miscellaneous items.
Follows Museum and department cash handling and reconciliation procedures.
Upsell techniques are used to increase membership and paid experience sales and donations.
Assists guests with stroller and mobility device rentals.
Participates in service recovery.
Assists guests with lost or found items and separated parties.
Assists in compiling and mailing marketing materials, and membership materials.
May assist other departments with clerical duties as assigned.
Answers a variety of general queries including wayfinding, schedules, facilities, collections, etc.
Acts as the primary Museum telephone operator and as central communications in emergency action plans.
Access control including ticket and membership scanning, and event entry operations.
Some duties, including cashiering for special events, access control, and other guest service functions, require working outdoors.
Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards.