Guest Services/Concierge Full Time

Willow Grove Inn•Orange, VA

2d•$15 - $18•Onsite

About The Position

As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. We are looking for someone to join our Front Desk and Concierge team to assist with answering phones, taking reservations, and assisting guests with every aspect of their stay. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Hourly Rate Range: $15.00 - $18.00 per hour plus potential tips.

Requirements

Flexibility to work nights, weekends and holidays.
Service oriented and enjoy working with the public.
Previous customer service experience preferable.
Self-motivated and able to perform duties without supervision.
Strong organizational skills a must.
Reliable with an ability to multi-task and work well under pressure.
Able to lift 50 to 70 pounds and stay active for extensive periods of time.
POS system experience is not necessary.
Strong communication skills

Responsibilities

Assist with all day-to-day operations of the front desk, concierge, and reservations.
Communicate with guests on all levels.
Provide focused, customized service with a clear understanding of anticipatory guest service.
Assist with daily inspections of rooms and facilities to maintain the Inn at Willow Grove’s standards of excellence.
Assist guests with luggage.
Deliver or assist with room service trays in the morning and evening.
Escorts the guests to their assigned rooms and carries their luggage.
Take care of all guests and coordinate with other departments to fulfill guest needs and requests.
Communicate regularly with the kitchen regarding menu questions and product availability.
Checks in with guests to ensure satisfaction.
Assists housekeeping department as needed with turn-down service.
Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
Hosts and welcomes all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.