Guest Services Assistant (Part-Time)

ChildServe•Johnston, IA

12d

About The Position

As a Guest Services Assistant, you will provide administrative support services to the Welcome Center and ChildServe operations to ensure that families, staff, and visitors have a positive experience. This includes welcoming visitors, answering a multi-line phone, navigating electronic faxes, and completing clerical work/projects as needed. Schedule Monday and Wednesday: 12:00pm - 5:30pm

Requirements

High School Diploma or GED required.
One year of clerical/administrative or customer service experience.
Ability to understand and communicate effectively and professionally in reading, writing, and speaking the English language.

Responsibilities

Answer multi-line telephone, routing the call as appropriate.
Assist with mail as needed.
Receive and process organizational faxes coming into the fax machine in a timely, confidential and accurate manner.
Coordinate petty cash and payment functions, and monitor assigned cash boxes.
Greet and identify the needs of visitors to ChildServe.
Provide a positive customer service experience when interacting with families, visitors, and staff.
Identify and communicate to providers when clients have arrived for appointments.
Monitor the security system on assigned doors and contact facility support if issues arise.
Assist leadership with emergency response needs.
Direct visitors and clients to appropriate destinations.
Monitor the weather radio and make necessary alert calls as needed.
Provide clerical support to program and partner programs, as requested by leaders.
May assist with updating data, providing project support, data collection, and similar tasks.
Complete other duties as assigned.