Guest Services Assistant Manager

Canad Inns • Winnipeg, MB

1d • Onsite

About The Position

Working closely to support the Guest Services Manager as a hands-on employee, you will represent the highest standard of excellence in welcome and guest service. The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity, performance standards & cost containment objectives are met and exceeded. This role requires a hands-on leader who can support guest services across all shifts, including evenings, weekends, and holidays, in our 24/7 operation.

Requirements

• At least 2 years of experience in Front Office/Guest Services in a hotel environment
• Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment
• Strong oral and written communication skills
• Exceptional organizational skills and ability
• Customer Service Excellence
• Availability for a variety of shifts

Nice To Haves

• Previous experience with Maestro would be considered an asset

Responsibilities

• Ensuring all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests
• Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs
• Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly
• Assists management GM to monitor and control the Guest Services budget
• Resolve daily operational problems through consistent monitoring of Guest Services
• Maintain and coordinate switchboard tasks and procedures

Benefits

• Continued education assistance, Scholarships
• Participation in the Employee Canadvantage Rewards Program
• Discounts on food and beverages through the Canadvantage Employee Food & Beverage Discount, applicable to restaurants, room rates for both employees and their guests
• Employee Engagement Events such as Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more
• Employee Referral Program
• Wellness Benefits, including discounts for fitness facilities and access to the Employee Assistance Program
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees