Guest Services Assistant Department Manager
About The Position
Join our Festival Foods team as a Guest Services Assistant Department Manager! At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!
Requirements
- At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience.
- High school education required.
- Ability to effectively communicate and problem solve with guests and team members.
- Passion for training, educating, and developing team members.
- Exceptional planning and organizational abilities.
- Knowledge of all safety requirements and company safety policies.
- Ability to work varied hours/days including nights, weekends and holidays as needed.
Responsibilities
- Providing excellent guest service, including greetings, answering questions, and addressing concerns with professionalism and care.
- Assisting the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved.
- Leading the team when the Manager is out.
- Training and developing associates, including conducting onboarding and training sessions for roles like bagger or cashier.
- Overseeing guest services activities to ensure a positive guest experience and smooth team environment.
- Delegating tasks and managing team priorities to maximize productivity.
- Using labor tools to create schedules that balance guest needs and labor budgets, and adjusting staffing levels based on guest traffic.
- Ensuring all quality standards are met, including quantity expectations.
- Enforcing all company policies, including timekeeping accuracy and guest services protocols.
- Ensuring proper cleanliness, maintenance, and sanitation of the department.
- Collaborating with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on discrepancies.
- Maintaining regular, timely attendance in compliance with the work schedule.
- Performing other duties as assigned.
Benefits
- 15% off grocery purchases for you and your immediate household.
- Weekly Pay
- Premium Pay on Sundays and select holidays for part-time and full-time associates.
- Two-Week Advanced Scheduling
- Vision Insurance
- Dental Insurance (two coverage options)
- 3 weeks of paid parental leave
- Fitness reimbursement program
- Employee Assistance Program (EAP)
- LEAPCare Care Coaches
- 401(k) plan
- Annual discretionary match for 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
