Guest Services Assistant Department Manager PM
About The Position
Join our Festival Foods team as a Guest Services Assistant Manager – PM! At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager-PM, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!
Requirements
- High school education or equivalent experience.
- At least 1 year in grocery.
- At least 6 months in a leadership role like Customer Service Representative.
- Solid understanding of customer service operations, with the ability to make timely and effective decisions.
- Ability to communicate effectively with guests and associates while managing a diverse team in a fast-paced environment.
- Strong organizational, oral, and written communication skills.
- Capacity to lead, educate, and train others.
- Thorough understanding of all safety policies, with the ability to apply on-the-job safety training to recognize and address safety hazards.
Responsibilities
- Providing excellent guest service, including greetings, answering questions, and addressing concerns with professionalism and care.
- Reinforcing Festival Foods values throughout the store and ensuring an exceptional guest experience by leading the team during afternoon and evening shifts.
- Setting clear performance expectations and guiding associates to deliver outstanding customer service daily.
- Assisting in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment.
- Overseeing department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
- Maintaining loss prevention (asset protection) policies and enforcing safety programs to create a secure work environment.
- Maintaining regular, timely attendance in compliance with the work schedule, and providing adequate notice for occasional absences.
- Performing other duties as assigned.
Benefits
- 15% off grocery purchases for you and your immediate household.
- Weekly Pay
- Premium Pay on Sundays and select holidays for part-time and full-time associates.
- Two-Week Advanced Scheduling
- Vision Insurance
- Dental Insurance
- 3 weeks of paid parental leave
- Fitness reimbursement program
- EAP (Employee Assistance Program)
- LEAPCare Care Coaches
- 401(k) with annual discretionary match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
