Guest Services and Traffic Attendant

Hawaiian Building Maintenance•Honolulu, HI

2d•Onsite

About The Position

The Guest Services & Traffic Attendant is responsible for creating a safe, organized, and welcoming arrival experience for residents, guests, and visitors at the hotel. This position provides assistance with luggage transportation, directs pedestrian and vehicle traffic in the porte-cochère and helps maintain a smooth flow of arrivals and departures while ensuring ADA accessibility and safety standards are followed.

Requirements

Must pass HBM prescreen check
Valid Hawaii Driver’s License required.
Excellent customer service and communication skills in English.
Ability to work outdoors for extended periods in varying weather conditions.
Ability to stand and walk for prolonged periods.
Ability to lift and carry luggage weighing up to 50 pounds.
Strong situational awareness and the ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

High school diploma or GED preferred
Ability to communicate effectively verbally, reading and in writing in English and Japanese preferred.
Previous experience in hospitality, customer service, valet operations, or traffic control is preferred but not required.

Responsibilities

Welcome guests and visitors upon arrival in a friendly and professional manner.
Direct guests with luggage to the ADA elevator and discourage the use of escalators when transporting luggage or other large items.
Assist guests with carrying luggage up and down stairs when appropriate and when safe to do so.
Provide directions to building amenities, lobby areas, and other common destinations as needed.
Maintain a visible presence at the entrance to assist guests and answer basic questions.
Monitor vehicle traffic within the porte cochere to maintain an orderly and efficient flow of traffic.
Direct arriving and departing vehicles to appropriate loading and unloading locations.
Help prevent traffic congestion and bottlenecks by minimizing vehicle idling and encouraging drivers to move promptly after unloading.
Ensure luggage drop-off occurs in the designated area adjacent to the ADA elevator whenever possible.
Coordinate with valet, security, and building staff to maintain safe and efficient operations during peak arrival and departure periods.
Promote safe pedestrian and vehicle movement throughout the front entrance area.
Observe and report safety concerns, maintenance issues, or unusual incidents to the appropriate personnel.
Maintain a professional appearance and provide exceptional customer service at all times.
Assist with other guest service or operational duties as assigned.