DISTRICT: Guest Services and Special Projects Assistant, 1.0 FTE

Traverse City Area Public Schools • Traverse City, MI

10h • Onsite

About The Position

The Guest Services/Special Projects Assistant serves as the primary point of contact and "face" of the TCAPS Administration Building. This dual-role position balances high-level front-office security with essential administrative support for the TCAPS Cabinet. You will manage the main district phone line and secure entry points while executing diverse projects ranging from digital accessibility to pupil accounting and Human Resources and Business Office administrative support.

Requirements

• Minimum education requirement is a high school diploma.
• Prior experience in a professional office setting, reception or customer service role required.
• Advanced knowledge of Google Suites preferred.
• General knowledge of math and accounting principles required.
• Interpersonal skills necessary to deal effectively and courteously with staff and community stakeholders.
• Ability to follow directions.
• Ability to work independently.
• Excellent organizational and time management skills.
• Analytical ability necessary to gather and interpret data.
• Ability to resolve conflict.
• Dependable, reliable, and protective of sensitive/confidential information.
• Exceptional attention to detail and follow-through to meet deadlines.
• Regular, reliable, and predictable onsite attendance is an essential function of this position to ensure building security and front-desk coverage.
• Maintain consistent and punctual attendance.
• The person in this position needs to be able to move about the office setting, including stooping or crouching to access file cabinets, office machinery, etc.
• The ability to listen and effectively orally communicate information and ideas to a diverse population.
• Frequent use of a computer monitor and telephone; ability to communicate clearly so others can understand and to hear verbal instructions/inquiries.
• Ability to effectively discern information and formulate appropriate action(s).
• Ability to critically think and provide appropriate solutions.
• Ability to work effectively and efficiently.
• Ability to drive to various locations throughout the district as needed.
• The individual selected for this position will be required to pass a criminal history background check.

Nice To Haves

• College degree and/or advanced administrative training preferred.

Responsibilities

• Manage the secure main entrance, greeting visitors, verifying credentials, and maintaining building security protocols.
• Operate the district’s primary multi-line phone system; screen and route calls, provide accurate information to the public and take detailed messages.
• Ensure the lobby area remains professional and welcoming for staff, parents, and community stakeholders.
• Assist in auditing and updating district digital assets (documents, web content) to ensure they meet accessibility standards under ADA’s Technology Compliance.
• Support the district’s Pupil Accounting Office by supporting the processing of student data, new enrollments, enrollment records, and state reporting requirements.
• Perform data entry, and administrative tasks related to district financial or operational functions.
• Assist with general HR administrative tasks and projects.
• Execute various administrative tasks as assigned by members of the Cabinet to meet evolving district needs.

Benefits

• This position includes a one-hour duty free lunch break, 20 vacation days per year, sick and personal business time, and 10 paid holidays throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED