Guest Services Representative (1) Franciscan Health Lafayette East 1.0 FTE Alternating

Franciscan Alliance, Inc. • Lafayette, IN

2d • Onsite

About The Position

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

Requirements

• High School Diploma/GED Required

Nice To Haves

• 2 years Customer Service Preferred
• Cardiopulmonary Resuscitation (CPR) Preferred

Responsibilities

• Monitor inventory needs for required department equipment and supplies; place orders as required to maintain appropriate inventory levels.
• Oversee the work of Volunteers, providing ongoing guidance and training to ensure quality of service.
• Provide customer service by greeting and actively helping visitors who need assistance with transporting and wayfinding.
• Deal calmly and courteously with upset or difficult visitors.
• Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns.
• Must be available to work between operational hours of 7am-7pm, including some weekends.

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED