Guest Services and Sales Ambassador
About The Position
Join Sarris Candies in our new position of Guest Services & Sales Ambassador where you'll help create a welcoming and memorable experience for every guest visiting our new Factory Store, tour space, and event venue. As part of a growing Pittsburgh destination located within our production facility, this role is designed for energetic, guest-focused individuals who enjoy hospitality, customer engagement, and creating unforgettable moments. From welcoming visitors and assisting shoppers to supporting special events and enhancing the overall guest experience, the Guest Services & Sales Ambassador helps bring the magic of Sarris Candies to life for families, tourists, and chocolate lovers of all ages. The ideal candidate is outgoing, enthusiastic, and polished, with a genuine passion for creating positive experiences. This individual thrives in a tourist and guest-focused environment, enjoys interacting with people of all ages, and consistently brings excitement, professionalism, and teamwork to every shift.
Requirements
- Previous retail, hospitality, customer service, tourism, or event experience preferred
- Excellent communication and interpersonal skills
- Outgoing, friendly, and confident in guest engagement, with a naturally warm, welcoming, and inviting presence that enhances the tourist and guest experience through genuine hospitality and connection
- Strong multitasking and organizational abilities
- Ability to remain positive, energetic, and professional in a fast-paced environment
- Dependable, adaptable, and team-oriented
- Cash-handling and point of sales system required
- Ability to work flexible hours including weekends and busy seasonal periods
- Ability to stand and walk for extended periods of time
- Ability to lift and carry up to 30 pounds
- Ability to bend, stoop, reach, and assist with merchandise and event setup activities
Responsibilities
- Deliver an exceptional and memorable guest experience through friendly, enthusiastic, and professional interactions
- Welcome guests into the retail store and assist with creating a fun, engaging, and positive atmosphere
- Build rapport with customers while providing knowledgeable recommendations and product information
- Support guests during tours, special events, seasonal programs, and promotional activities
- Maintain a polished, energetic, and guest-focused presence always
- Answer guest questions regarding products, events, store offerings, and company information
- Assist customers with merchandise selection and complete sales transactions accurately using the point-of-sale system
- Prepare purchases through wrapping, packaging, and presentation of merchandise
- Maintain visually appealing sales floors, displays, and stocked merchandise areas
- Assist with merchandising, replenishment, and maintaining store presentation standards
- Support inventory organization, receiving deliveries, and stock rotation as needed
- Maintain cleanliness and organization throughout the retail environment
- Assist with the setup, coordination, and execution of in-store events, guest experiences, and seasonal activities
- Support event preparation including displays, signage, supplies, and guest flow
- Engage with guests during events to ensure an enjoyable and seamless experience
- Help create a lively, welcoming, and hospitality-driven environment during high-traffic periods and special events
- Work collaboratively with leadership and team members to ensure successful event execution
- Collaborate with team members to maintain a positive, energetic, and service-oriented work environment
- Support opening and closing procedures as assigned
- Follow company policies, cash handling procedures, and safety standards
- Assist with additional operational duties as needed to support overall store and event success
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
