Campground Relations and Reservations

CAMPERS INN INC • Seffner, FL

4d • $15 - $18 • Onsite

About The Position

The Lazydays RV Resort powered by Campers Inn RV is looking for a Guest Services and Reservation Coordinator to support front desk operations, assist campground guests, and ensure smooth and friendly check-in experiences. This role is ideal for someone who thrives in a hospitality environment, enjoys campground guest interaction, and excels at keeping operations organized and efficient.

Requirements

• Minimum 2 years of customer service experience required.
• Strong verbal and written communication skills.
• Ability to speak, read, write, and understand English.
• Good computer and data entry proficiency; experience with reservation systems preferred.
• Ability to accurately handle cash, payments, and reconciliation.
• Strong organizational skills and close attention to detail.
• Ability to remain calm, professional, and courteous in a fast-paced environment.
• Ability to work flexible schedules, including weekends and holidays.

Nice To Haves

• Experience with reservation systems preferred.

Responsibilities

• Greet guests upon arrival and departure with professionalism and a positive attitude.
• Process reservations, check-ins, extensions, and check-outs using the campground reservation system.
• Answer phone calls, return emails, and respond promptly to all guest inquiries.
• Provide accurate information about campground amenities, resort rules, local attractions, and upcoming events.
• Verify guest information and update customer records as needed.
• Collect payments, issue receipts, and accurately balance the daily cash drawer.
• Complete daily vouchers, balance sheets, and reconciliation reports.
• Monitor and respond to voicemail and email throughout the day.
• Support campground activities, events, and operational needs.
• Maintain a clean and organized registration area at all times.
• Assist with guest concerns and escalate issues to management when necessary.
• Review and file AM guard reports and follow up on noted issues.
• Attend required company meetings and training sessions.
• Perform additional duties as assigned by management.

Benefits

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: Major Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance (Basic, Supplemental, Spouse, and Child available), Employee Assistance Program (EAP), Paid Time Off, Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED