Guest Services Ambassador - Leader Bank Pavilion

Live Nation Entertainment•Boston, MA

3d•$15 - $18•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Guest Services Team will engage with guests and employees to facilitate a smooth and enjoyable experience at the venue while also being the face of our ancillary sales programs. This team will sell products at various points of sale and operate registers for ancillary transactions. Guest Services Team members will be located throughout all of our venue areas and will be required to assist with questions, issues, or complaints in these areas. Other responsibilities will include operating our bag check, employee check-in and uniform distribution, and scanning tickets when needed. We are hiring now for our May 2025 – October 2025 season. Event shifts are typically in the evening, although some events will take place during the day. Evening availability is required. This position pays $18 per hour, plus a small commission on sales made during shows and events. WHAT THIS ROLE WILL DO Under the leadership of the Ancillary Sales Coordinator and venue management, facilitate ancillary programs and upselling through their assigned position Partner with the Ancillary Sales Coordinator and venue management to fulfill ancillary responsibilities and expectations Provide exceptional customer service to fans throughout the venue, under the leadership of the Experience Manager. Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations. Staff the general store to sell upgrades and other miscellaneous items to venue guests; in addition, provide general guest service to guests with varying concerns or needs, manage lost and found, and generally support interdepartmental customer service Maintain appropriate inventory control and accountability with support from the rest of the ancillary team Answer guest questions in a friendly, ready-to-help manner Assist with employee check-in and uniform distribution Oversee the “Staff Gate” employee check-in area; maintain a clean, organized space at Staff Gate Assist in scanning tickets and answering ticketing questions on an as-needed basis; this may include assisting guests in pulling up tickets from third-party sellers, resetting passwords, and any other customer service-related tasks that may arise Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner When appropriate, escalate issues to Ancillary Coordinator and other managers. Assist with other employee or guest facing initiatives as needed/assigned All non-union staff working to the end of a concert will be required to help in the post-concert venue clean-up process (commonly referred to as the Post-Show Pick). Other duties as assigned WHAT THIS PERSON WILL BRING

Requirements

Must be at least 18 years of age
Must be able to maintain composure and organization in an often hectic and loud environment.
Be flexible and approach the job with a one team mentality no matter the task
Customer service friendly attitude, and a desire to create a great environment for others
Must possess strong problem-solving skills and team communication
1 year plus of work experience in a customer service role, preferably in live entertainment
1 year plus of work experience in a sales or retail role
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.

Responsibilities

Under the leadership of the Ancillary Sales Coordinator and venue management, facilitate ancillary programs and upselling through their assigned position
Partner with the Ancillary Sales Coordinator and venue management to fulfill ancillary responsibilities and expectations
Provide exceptional customer service to fans throughout the venue, under the leadership of the Experience Manager. Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations.
Staff the general store to sell upgrades and other miscellaneous items to venue guests; in addition, provide general guest service to guests with varying concerns or needs, manage lost and found, and generally support interdepartmental customer service
Maintain appropriate inventory control and accountability with support from the rest of the ancillary team
Answer guest questions in a friendly, ready-to-help manner
Assist with employee check-in and uniform distribution
Oversee the “Staff Gate” employee check-in area; maintain a clean, organized space at Staff Gate
Assist in scanning tickets and answering ticketing questions on an as-needed basis; this may include assisting guests in pulling up tickets from third-party sellers, resetting passwords, and any other customer service-related tasks that may arise
Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner
When appropriate, escalate issues to Ancillary Coordinator and other managers.
Assist with other employee or guest facing initiatives as needed/assigned
All non-union staff working to the end of a concert will be required to help in the post-concert venue clean-up process (commonly referred to as the Post-Show Pick).
Other duties as assigned

Benefits

We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

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