Usher - Leader Bank Pavilion

Live Nation Entertainment•Boston, MA

2d•$15 - $18•Onsite

About The Position

As an Usher, you help to ensure a safe and orderly concert experience. Ushers offer the best service possible to guests, visiting artists, and any other member of the public they may encounter. Ushers are expected to carry out any job function management deems as appropriate and within the scope of the usher role: primarily learning the layout of the venue and assisting guests in locating their seats, as well as providing excellent customer service and answering guest questions and concerns. We are hiring now for our April 2026 – October 2026 concert and event season. Usher shifts are typically in the evening, although some events will take place during the day. Evening availability is required. The Usher department at Leader Bank Pavilion is directly affiliated with the usher union, IATSE Local B-4. If hired, ushers should be willing to join the union if they are not already. This position pays $18/hour.

Requirements

High school diploma or equivalent experience required.
Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures.
Strong verbal and written communication skills.
Ability to learn quickly on the job and to retain event specific direction.
Capable of standing for the full duration of a shift which could be several hours long.
Strong team player with ability to collaborate and establish strong working relationships with internal and external partners.
Ability to multi-task within a fast-paced environment.
Able to perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
Action-oriented and results-driven individual.

Nice To Haves

At least 1+ year in a guest service role preferred.
Passion or interest in music, technology and media is a plus.

Responsibilities

Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way.
Adapt to the needs of our diverse artists, changing schedules, and tours of varying sizes.
Facilitate a top-notch guest experience Greeting all guests in a welcoming manner.
Answer guest questions accurately and thoroughly
Assist guests with locating their seats and examine tickets for entry to various seating areas around the venue during the event.
Assist with keeping the venue safe, clean and presentable to internal and external guests.
Direct guests around the venue
Inspect tickets or passes to verify authenticity and direct guests to their section/row/seat
Assisting guests with accessibility needs, such as helping with seat accommodation or wheelchair escorts.
Assist in verifying staff credentials to generally restricted areas.
Assist patrons by giving directions to places inside or outside the venue.
Guide guests to the exits or provide other instructions or assistance in the event of an emergency.
Ensure that all guests make their way safely out of the venue at the end of each event.
Learn and perform a multitude of different positions within the Usher department ranging from Front Row to Splitting to VIP Boxes. You will be trained on these various roles.
Maintain working knowledge of all venue policies and guest services protocols
Familiarize yourself with the Day of Show sheet and all key details of the event to include set times, names of artists, and other key details.
Responsible for maintaining a fun, friendly, and safe environment throughout the venue
Address behavior that is noncompliant with guest conduct expectations
Resolve guest complaints or challenges in an efficient manner, with appropriate service recovery.
Escalate concerns to appropriate members of the management team in a timely manner
Ensure that the assigned work area is presentable and ready for the public. This could include but is not limited to setting up seats in the VIP boxes and alerting facilities to any broken seats.
Maintain appearance under Live Nation uniform policy
Complete online availability forms and e-Learnings
Attending Live Nation Orientation and other training
Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.

Benefits

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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