Guest Services Ambassador
About The Position
Join an incredible team of hotel ambassadors in our gorgeous, historic building. Work in a respectful and progressive environment that values what people bring to the team. Located in the historic Hippee Building in downtown Des Moines, Surety Hotel celebrates the city’s past while helping shape its future. Housed in a beautifully restored, 1913 Beaux-Arts landmark and now part of Marriott’s Autograph Collection, Surety blends independent character with world-class hospitality. Inspired by the meaning of a surety bond, we make a promise as well; unmatched service, incredible design, and a superior level of hospitality rooted in connection and community. With 137 guest rooms and suites, vibrant gathering spaces, and onsite dining at Mulberry Street Tavern, Surety is both a destination for travelers and a point of pride for the City of Certainties.
Requirements
- Must have Saturday & Sunday availability for evenings.
- Perfectionist by nature.
- Does not settle for ordinary.
- Aversion to blasé service.
- Effort and spontaneity are key.
- Genuine, yet polished.
- Willing to venture outside of the norm and do things differently.
- Obsesses over details (the Science) and presentation (the Art).
- Strives to create an experience that surprises and inspires.
- Relishes the opportunity to be part of the distinctive soul of a unique hotel.
- Creativity and passion are appreciated, supported, and expected.
Responsibilities
- Provide exceptional guest service.
- Ensure guest satisfaction.
- Contribute to the hotel's unique character and hospitality.
Benefits
- $17 / hour
- Paid Vacation and Sick Time
- Daily staff meals provided
- 50% off food when you dine as a guest
- Reduced room rates for our sister hotels
- Pet insurance at an affordable group rate
- 401(k) program with company match
- Strong sense of belonging through diversity, equity, and inclusion
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
