CWS Front Desk (GSA) 1

Sandpiper Property Mgt•North Charleston, SC

3d•$15 - $17•Onsite

About The Position

Sandpiper Hospitality (SH) is seeking a Guest Services Ambassador (GSA) to be the "face" of the hotel and ensure an excellent guest experience. This high-visibility role involves conducting front desk operations efficiently and accurately, collaborating with all departments, and embodying the company value of "Bring the Energy." The GSA blends guest service with administrative and safety operations to ensure the property runs smoothly 24/7.

Requirements

High school diploma or equivalent (GED).
Proficient in reading, writing, and speaking English.
Intermediate computer operation skills.
Effective communication with staff and guests.
Effective conflict management, negotiation, and sales skills.
Ability to read, comprehend, and follow written procedures.
Ability to respond calmly in situations of conflict and stress.
Ability to adapt to changes in daily work.
Ability to problem-solve in a timely manner.

Nice To Haves

1 or more years of experience in the hospitality, retail, or food service industries.
Basic understanding of common office/front desk procedures and practices.

Responsibilities

Provide an excellent guest experience by greeting guests warmly and offering assistance.
Solicit guest feedback regularly to ensure satisfaction and respond to situations, managing guest conflict calmly and effectively.
Coordinate front desk operations including check-ins, move-outs, renewals, reservations, property tours, and sales events.
Respond to guest service calls efficiently and expediently.
Ensure the safety of the building and occupants, contacting emergency services/law enforcement when needed, and responding effectively in emergencies.
Inspect studios and public spaces daily according to company and brand standards.
Ensure accurate adherence to all policies and procedures.
Document work activity using the appropriate log and according to policy and procedure.
Execute the lead management process and complete sales and marketing objectives.
Review studio inventory daily to maximize revenue.
Maintain effective sales of ancillary offerings to accommodate guest needs and maximize revenue.