Hotel Front Desk/GSA
About The Position
The Guest Services Ambassador (GSA) is the primary point of contact for guests and plays a critical, multi-faceted role in ensuring an excellent guest experience by conducting front desk operations with efficiency, accuracy, and thoroughness. The GSA will work across departments, supporting functions from reservations to laundry, embodying the company value of "We Are All In." This role blends top-tier guest service with efficient administrative and safety operations, and also plays a direct role in financial success and contributes to the smooth operation of the entire property.
Requirements
- Effective communication with staff and guests.
- Effective conflict management.
- Effective negotiation and sales skills.
- Ability to read, comprehend, and follow written procedures.
- Must be able to respond calmly in situations of conflict and stress.
- Must be able to adapt to changes in daily work.
- Must be able to problem solve in a timely manner.
Responsibilities
- Provide an excellent guest experience by greeting all guests warmly and providing assistance.
- Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible.
- Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond to guest service calls efficiently and expediently.
- Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
- Respond effectively and according to procedure in times of emergency.
- Inspect studios and public spaces daily according to company and brand standards.
- Ensure all policies and procedures are accurately followed at all times.
- Document work activity using the appropriate log and according to policy.
- Execute the lead management process and complete all sales and marketing objectives.
- Review Studio Inventory daily to ensure maximization of studio revenue and follow revenue management guidelines as directed.
- Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
- Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.
- Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
