WSS - Hotel Front Desk (GSA) 2

Sandpiper Property Mgt • Fort Wayne, IN

3d • $15 - $16 • Onsite

About The Position

This position is a critical operational bridge between the daily management team and overnight safety. The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel’s fraternization policy. You will work five front desk shifts (Friday–Tuesday) and provide 3 On-Call Overnight shifts (Friday, Monday, and Tuesday).

Requirements

• Must live in the hotel.
• Must comply with the fraternization policy.
• Must stay within 30 minutes of the hotel to be able to provide necessary guest response.
• Reliability.
• Service excellence.
• Dedication to safety.

Nice To Haves

• Routinely meet with and solicit comments from guests to maximize satisfaction.
• Respond to situations as they arise and manage guest conflict calmly.

Responsibilities

• Deliver flawless front desk service.
• Anchor overnight emergency coverage.
• Ensure 24/7 operational excellence.
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
• Respond to guest service calls efficiently.
• Inspect studios and public spaces daily according to the Clean & Safe brand standards.
• Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures.
• Execute the lead management process and review Studio Inventory daily to maximize studio revenue.
• Maintain effective sales of ancillary offerings to accommodate guests’ needs.
• Assist with the training of all team members as necessary.
• Demonstrate to the team how to effectively follow the “Say Yes to a Simple Request” program.
• Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities).
• Cross-train on the duties of all non-management staff members to provide essential backup as needed.
• Respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
• Carry the hotel’s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.
• Clock in and out when fulfilling any and all duties of the overnight shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed