Guest Service Agent

HRI Hospitality • Houston, TX

13d • Onsite

About The Position

The Sheraton Brookhollow, a hotel with 382 rooms and 15,000 sq. ft. of meeting/event space, is seeking a Guest Services Agent for its Front Office department. The hotel features amenities such as 4 on-site restaurants, an outdoor pool, club lounge, fitness center, and gift shop. Located in a major Houston business district, this role offers the opportunity to engage with guests and contribute to full-service operations. The Guest Services Agent will report to the Front Office Supervisor and Front Office Manager.

Requirements

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.
• Willingness to work varied shifts, including weekends and holidays.

Nice To Haves

• Experience with hotel Property Management Systems (PMS) a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED