Full-Time: Guest Services Agent
About The Position
As a Front Desk Agent, you are the face of our hotel. Your role is key in creating a welcoming and seamless experience for every guest. Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to "Make Money and Do Good," we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors.
Requirements
- Minimum of 1 year of customer service experience (hospitality preferred)
- High school diploma or equivalent; or 6-12 months of related experience
- Strong communication, organization, and time management skills
- Commitment to delivering outstanding customer service
- Familiarity with hospitality procedures and systems
- Ability to lead by example and support team training
Responsibilities
- Efficiently book reservations and coordinate with the reservations center as needed
- Check guests in and out promptly, using up-selling techniques to maximize revenue
- Prepare for group arrivals, VIP check-ins, and departures
- Maintain confidentiality and handle guest records with integrity
- Answer calls professionally and relay accurate messages
- Address minor guest concerns with empathy and resolve them promptly; escalate major issues when necessary
- Respond to requests quickly and follow up to ensure guest satisfaction
Benefits
- People-first, supportive culture
- Hotel and travel discounts across partner brands
- Paid time off
- Wellness program participation
- Comprehensive benefits package: medical, dental, vision, 401(k), and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
