Guest Services Agent (SMM)

Leroy Springs & Company INC•Spruce Pine, NC

8h•Onsite

About The Position

We are seeking a friendly, organized, and dependable Front Desk Associate to join our team. This role is the first point of contact for our guests and plays a key part in creating a welcoming and memorable experience. The ideal candidate enjoys working with people, multitasking, and providing excellent customer service in a fast-paced environment.

Requirements

Previous customer service or front desk experience preferred
Strong communication and interpersonal skills
Basic computer skills and ability to learn reservation software
Ability to multitask and stay organized in a busy environment
Positive attitude and team-oriented mindset
High School Diploma or equivalent preferred
Availability to work flexible hours, including weekends and holidays

Nice To Haves

Deliver Legendary Service
Be a Fanatic about Response Time
Pay Attention to the Details
Do the Right Thing Always
Take Pride in Our Appearance

Responsibilities

Greet guests warmly and provide exceptional customer service
Book and manage reservations using our reservation system
Answer phone calls, emails, text messaging, and inquiries in a professional manner
Schedule guest activities and provide information on available offerings
Process payments and handle cash/credit transactions accurately
Promote and sell merchandise, rentals, and add-on services
Maintain a clean, organized, and welcoming front desk and lobby area. Includes general office cleaning.
Assists with laundry (washing, drying, folding).
Assist guests with questions, directions, and general information. Knowledgeable about Spruce Pine, NC and surrounding communities, local events and area attractions and activities.
Resolve guest concerns or escalate issues as needed. Communicates any problems, concerns, or suggestions to supervisor in a professional and timely manner
Assists with administrative tasks including data management, guest record review, entering invoices into accounting system, and reporting.
Assists with general store inventory management (wearing apparel, accessories, food, and beverage) including sales transactions and physical inventory counts.
Other duties as assigned.