Guest Services Agent
About The Position
At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Guest Services Agent. At Hard Rock Hotel San Diego, Guest Services is more than a department—it’s where unforgettable guest experiences begin. As a Guest Services Agent, you’re more than a team member—you’re the face, energy, and connection behind exceptional hospitality in the heart of the Gaslamp Quarter. From check-in to check-out and every memorable moment in between, you help create experiences that keep guests coming back.
Requirements
- Thrive in a fast-paced, high-energy hospitality environment
- Are a natural communicator and enjoy connecting with people
- Bring guest service, customer service, or hotel experience
- Have strong attention to detail and excellent problem-solving skills
- Stay calm under pressure while keeping a positive attitude
- Love creating memorable experiences and delivering exceptional service
- Know the local San Diego scene and enjoy sharing recommendations
Responsibilities
- Create unforgettable first and final impressions by delivering personalized service, seamless arrivals and departures, and exceptional hospitality at every guest touchpoint.
- Greet every guest with genuine warmth, professionalism, and confidence
- Manage guest arrivals and departures with efficiency, accuracy, and care
- Assist with room assignments, billing, reservations, and guest requests
- Provide recommendations on hotel amenities, dining, nightlife, and local attractions
- Anticipate guest needs and deliver personalized service experiences
- Resolve guest concerns with empathy, urgency, and professionalism
- Collaborate with Valet, Housekeeping, Engineering, and other departments to ensure seamless service
- Help create memorable moments that elevate the overall guest experience
Benefits
- Competitive pay
- Growth opportunities
- Career development with Coury Hospitality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
