Guest Services Agent

WINDSOR CAPITAL GROUP•Alpharetta, GA

1d•Onsite

About The Position

JOIN OUR TEAM Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Service Agent! ABOUT THIS LOCATION Located in the thriving business hub of Alpharetta, Embassy Suites offers associates the opportunity to work in one of North Atlanta’s most dynamic and fast-growing communities. Known for its blend of corporate presence and upscale lifestyle, Alpharetta features premier shopping at Avalon and North Point Mall, a diverse dining scene, and beautiful outdoor spaces. With close proximity to major corporate offices and easy access to GA-400, the area provides both convenience and energy. The hotel’s all-suite accommodations and service-focused environment create a welcoming and engaging atmosphere for both guests and team members alike.

Requirements

Clear verbal communication and active listening skills; able to speak professionally and listen carefully to guest needs.
Ability to use personal judgment and specialized hotel knowledge to provide accurate information and resolve guest situations.
Fine motor dexterity; ability to operate a computer keyboard, switchboard, and PMS system accurately throughout the shift.
Strong interpersonal skills; ability to deal with guests, co-workers, and officials of all backgrounds with tact and courtesy.
Flexibility to manage shifting priorities and cope effectively with interruptions during a fast-paced front desk shift.
High attention to detail; ability to manage room availability records, guest accounts, and financial transactions accurately.

Responsibilities

Greet all arriving guests with a warm, welcoming attitude and provide outstanding customer service throughout their interaction at the Front Desk.
Issue room keys and provide escort instructions to the Bell Person or directly to the guest as appropriate.
Date-stamp, sort, and rack incoming mail and messages.
Check guests in and out efficiently, ensuring accurate information is collected, recorded, and processed in the property management system.
Transmit and receive messages using hotel communication equipment including telephone, fax, and switchboard.
Receive and process advance registration payments as needed.
Provide guests with knowledgeable information about hotel facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and professionally; resolve issues to ensure guest satisfaction.