Guest Services Agent

BERGSTROM AUTO•Neenah, WI

8d•Onsite

About The Position

This role is responsible for handling guest inquiries and requests via phone, email, and chat-to-text. The Guest Services Agent will answer incoming calls professionally, provide information, schedule appointments, and maintain guest information in the database. They will also identify opportunities to sell additional services and refer guest complaints to the appropriate team members for resolution.

Requirements

Upbeat and positive personality
Active listening skills
Ability to provide excellent guest service
Strong communication skills
Ability to build relationships with team members and guests

Responsibilities

Determine requirements by working with guests via the phone, email and chat-to-text
Answer inquiries by clarifying desired information, researching, location and providing information
Answer incoming phone calls in a prompt, polite, professional manner
Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
Sell additional services by recognizing opportunities for scheduled maintenance package
Refer guest complaints to appropriate dealership team member as necessary for resolution
Maintain guest information database by entering and updating guest information
Schedule appointments

Benefits

Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
Two weeks of PTO upon start date (for FT team members)
Discounts on vehicles, service, and parts
401(k) with company match for FT team members
Paid Holidays (for FT team members)
Wellness Program
Free Team Member Clinic
Free Health Coach
Employee Assistance Program
Employee Referral Program
Training and opportunities for career growth and advancement