Guest Services Agent
About The Position
We are seeking an energetic and service-focused Guest Service Agent to join our Front Office team. As a key point of contact for our guests, this role is responsible for creating a warm and welcoming arrival experience, ensuring smooth daily operations at the front desk, and delivering personalized service that reflects the vibrant character of Hotel Phoenix. The ideal candidate will have a genuine passion for hospitality, excellent communication skills, and a proactive, solution-oriented mindset. This position offers the opportunity to be part of an exciting new hotel experience in the heart of Atlanta.
Requirements
- Prior front desk or guest service experience preferred; hotel background a plus.
- Strong communication and interpersonal skills with a guest-first mindset.
- Proficiency with property management systems (HMS experience preferred).
- Excellent attention to detail and ability to multitask effectively.
- Professional appearance and demeanor.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Previous experience in a boutique or lifestyle hotel environment.
- Previous experience in a full-service hotel environment.
- Familiarity with hospitality systems such as Unifocus or Infor.
- Local knowledge of Atlanta and surrounding attractions.
Responsibilities
- Greet, welcome, and assist guests with professionalism and enthusiasm.
- Deliver excellent care for our guests by assisting them with professionalism, passion and enthusiasm.
- Perform accurate check-in and check-out procedures in accordance with hotel standards.
- Handle guest inquiries, requests, and concerns promptly and effectively.
- Process payments, balance transactions, and maintain accurate records in the property management system.
- Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Provide knowledgeable recommendations on local attractions, dining, and cultural experiences to enhance guest stays.
- Work closely with fellow Guest Service Agents and hotel departments to ensure smooth daily operations.
- Support team goals by demonstrating flexibility and teamwork in a fast-paced environment.
- Uphold Hotel Phoenix’s service standards and brand values at all times.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
