Guest Services Agent (FT)

ASM Global•Salt Lake City, UT

9d•Onsite

About The Position

Legends Global, a leader in privately managed public assembly facilities, is seeking a full-time Guest Services Agent for the Legends Global/Salt Palace Convention Center. This role, under the Director of Safety & Security, is responsible for guest services, patrolling, venue security, report generation, and monitoring security cameras. The primary focus is ensuring the safety and protection of attendees and staff within the venue.

Requirements

High School Diploma or equivalent required.
Must be at least 21 years of age.
Must pass a pre-employment background check.
Good customer service skills, including telephone etiquette, email, and text communications.
Dependable, team-oriented, and customer service oriented.
Strong attention to detail with the ability to manage self independently.
Ability to interact with people on all levels such as management, co-workers, clients, exhibitors, and attendees.

Nice To Haves

Prior security experience preferred.

Responsibilities

Ensures the safety and protection of attendees and staff within the venue.
Observes and identifies possible unauthorized visitors and takes measures to correct situations.
Enforces all venue regulations and procedures.
Responds to medical or incidental emergencies and completes any necessary incident reports or collecting witness statements.
Helps maintain round-the-clock surveillance of the venue both by on foot patrols and oversight of the venue security cameras.
Helps maintain records of problem personnel and/or incidents on venue property.
Secures venue outside business hours and keeps records of after-hours access, etc.
Uses and monitors multi-channel radio and communication system to relay information and maintains communications center.
Monitors recording and video surveillance equipment.
Perform other duties or special projects as needed.